so rude you won't believe it

I have never met someone as rude and unprofessional as Tracy Egginton. She has no respect for anyone. I have asked for a one sentence letter to state that we lived there from date to date for residential evidence, because my sister needs extra evidence to get permit to remain in UK. First she said ''we can't write it'', so i asked if its not allowed by their company policy, she said ''we don't really do this'' so I say that there is no rule that you can't write one sentence letter and she goes to say that ''we're really busy, I can't just write you a letter like that''. Bear in mind that discussion lasted about 10 mins. Finally, she said if i send her an email she will write the letter when she has time. We moved out 15th may, cleaned etc. and today got an email from her saying that our deposit isn't enough to cover decorating costs so they want us to pay £100s on top of our deposit. I mesn i have many stories to tell about Tracy, she is a genuine Karen, shes like the boss fight Karen.