Terrible experience

We never dealt with a company that is so unprofessional, disappointing and cheating.We moved to one of their property in Nottingham on Dec2nd where we moved from London,with our 2.6 years old kidOn the very first day we found the Heater -reception room is uncontrollable, found some other major issues -Water leak in Kitchen, in WC, etc.When we called them to get help they said its not possible to send somebody , solve the issue.We waited for 7 days to get somebody to inspect the house.When we raised that this needs to be solved quick they threaten us to break the contract .After their inspection- It seems they understood the existing problems can't be solved with the tenant occupation.All of a sudden,we got a mail to agree to vacate the house within 10 days (ie before 20th Dec 5.30pm)with a note:WITHOUT PREJUDICE, we replied back,its not practically possible, its so threatening but we haven't heard back from themWe are really shocked, we plan to take this to Nottingham