Unprofessional scheduling/record keeping I had a viewing scheduled with them (made over a phone call with a member of the team) for which I waited for over 15 minutes as I understand people can run a bit late sometimes. When no one turned up, I rang the team. I was very unpleasantly surprised to find out that there was no record of the viewing on their system. The person I spoke to initially said there was no record of me in the system, then was apparently able to find some record in his system - not sure what changed there as my details certainly hadn't. When rechecking the original advert on rightmove, it looks as though the property is now let. As this is quite understandable, I would have expected Martin & Co to let me know and cancel the viewing, as other agents have done - yet nothing until I called them. If you have let a property and cancelled any further viewings, please do any potential tenants the courtesy of letting them know so they do not make plans around the viewing and actually attend it as I did. I cannot comment on the sales side but please do not allow the team on the lettings side to waste your time as they did mine. The only positive of my experience is that the gentleman/men I spoke to both times were polite on the phone.