Martin & Co Nottingham- such a bad experience with this agency. What should be an exciting time for us turned out to be a stressful one. Our agent was Luke and his communication was very poor, emails were ignored for days. It all started when the provisional move in date came there was a silence from them, after numerous attempts to get an update they then pushed back by a week with a new date which would not be a problem but the problem was that we didn’t get the keys when we were told we would get them. A new date was set - a Wednesday or the very latest Thursday. Wednesday came and went and there was a silence again. On Thursday morning we stared to worry because of the delay we now only have one weekend (3 days left) to move stuff from our old place before contract expired, if we don’t get the keys we would be basically homeless but there is silence from the agency AGAIN!!!! Because we were told we would get the keys on a Thursday the latest we called the office on that day to find out what time we should pop in to pick up the keys and after they called us back they advised that we need to collect the keys on the next day - Friday at 4pm!!!! Frustrating to say the least. We don’t live locally, we are moving from south London and to be in the area we had to plan our time. We made sure we were ready to come and collect the keys on a Wednesday or Thursday but for Friday we already had other important commitments. There was no way we could get the keys earlier that day either even explaining our situation, it was like talking to a brick wall. We had to move our plans and waste all day just to get the keys. But at least we have them now!!! Phew 😮‍💨 I’ve never experienced anything similar before. All the other agencies always kept in the loop and move-ins were always smooth, they were dealing professionally and in timely manner while always keeping us in the loop of any changes. Here most likely if we wouldn’t have expressed our frustration on that Thursday when we were told the keys would be given I don’t think we would have them now, most likely they would have pushed for another week or so without explaining why they’re delaying again. Inconsiderate and poor communication is all I can say.