The worst experience I have had in years. Communication was terrible, at some point they called me to ask if some contractor could enter the property while I was away for the window repair that was due for over 3 months then (spoiler alert: they left it worse than it was), to which I think I agreed over the phone, but sent a follow up email after a few minutes confirming in writing that I do not agree to anyone entering the property whilst I'm away. They entered anyway, which the agency confirmed. At the end of the tenancy they tried to take away all of my deposit for minimal damage to the property, and straight up lied in the check out inventory. They pictured a different set of keys than the one I posted them. Mine had no identifiable marks on it and one bit of plastic attached to the keys was ripped in half, the ones they pictured had a paint mark on the key and intact plastic bit. Also one foldable chair in the property was broken when I arrived, with rotten wood inside, that I replaced myself, and yet they still tried to claim 3x its price for a replacement and evidently tried to avoid including it in pictures of the property. Among the other absurd claims was around £100 for "redecoration" due to a scuff mark on the bathroom wall, as there was no doorstop. They claimed that I shouldn't have opened the door all the way knowing there was no door stopper, and TDS somehow agreed this was "beyond wear and tear" and awarded them £30. Also a cleaning charge, with the cleaning company being completely affiliated with them (same name and address), where the invoice had an incorrect number of rooms for the property. I could go on, but I'll stop here. Overall, the stay was decent with only a few hiccups, but beware that at the end you will have to fight hard for your deposit.