Unethical and unprofessional practices! Robbie Jacques got in contact when our contract was due for renewal after 1 year. We expected it to automatically go onto a 1 month rolling contract (as per the original contract we signed) but this was not the case. When we checked the information it was a 6 month contract which did not suit us as we were buying a house. We made contact to say we would prefer the rolling contract but was told very rudely that the LL is looking for a minimum of 6 months. This put us in a very difficult position, we offered to pay the LL £25 per month on top of the increased rent and offered to go onto a 2 month rolling contract. Again, told in rude term that this was not acceptable. I did some research and found that some letting agents do this to try and increase their fees. The advice I found was to ask for the LL address which they legally have to give you within 21 days. This way I could make contact with the LL and explain the situation personally. After doing this I had a quick reply confirming the 1 month rolling contract was accepted along with the original rent increase. I did not receive the LL's address which I think is actually against the law. We recently handed our notice in and I asked again (6 months after the original request) for the LL's address and still no response. We have decided not to make a formal complaint because we do not want to have to deal with this business again. However, wanted to make others aware of their unprofessional and unethical practices. Please avoid if possible!