my experience included both good and bad experience. Overall, as a tenant, it was not as bad as other people said. Ill start with the bad things. Professionlism can ber improved. It was going fine until the end of my contract approaches. I understand that the viewing process has to take place to obtain new tenants but when the company calls to try to set up the viewing 4 days a week instead of organising it to be all in 1 day....that shows something I guess. There's this one time that they came for a viewing claming that they already arranged it with me but I had prove they didnt( no record of phone calls and email)-again lack of professionalism. Its kinda true that they will upset you with the loss of deposit. I was charge over 80 pounds for a broken key fob for the garage in which I never got to use( cuz I dont have a car) that meant it was given to me broken in the first place ( I got no prove for this but its my customer experience)- I was charged over 300 pounds after i move out, so expect something like this to happen if you decide to rent of here. Courtney was nice and kind to me while I needed help. The last month of my contract was a stressful time. However throughout the entire rental the repair service was excellent.