Totally agree with Alicia's review. I am currently in a similar situation not only that I can't get my deposit back the landlord also just made a claim of more than £1800. The apartment wasn't perfect when I moved in and after nearly 1.5 years some wear and tear is inevitable. Now it seems that the landlord has asked for all the money she needs to refurbish the place and replace the furniture from us so that she can make it look new to the future viewers.We haven't caused even any accidental damage to the place apart from the wear and tear. For example, she wants to replace the whole carpet even though we haven't even spilt a single drop of coffee on it. I don't know what role Martin and Co plays in this part but I can say for sure is that they haven't been particularly helpful in anyway throughout my stay apart from asking for administration fee for every single redundant and unhelpful work they have done. Not to mention I had to live without hot water for the first few days and wasted a significant amount of water for testing based on the advice I was given and no one could tell me how to fix it including the landlord. Figured it out myself eventually. Avoid this company at least the one in Nottingham if possible. If you do rent a place through them be prepared to pay all the unexpected and unreasonable hidden fees having already paid enough for the application before you move in. I would have given 'no star' if it was an option