I'm not one to complain but in this case I have to. Awful company, refused to let me into the apartment for a month after the proposed move in date because they were 'cleaning' and doing 'maintenance checks', leaving me homeless, when I did move in the place was filthy. They also tried to take all of my deposit when I left the house in a better condition than when I moved in. Halfway through my tenancy they tried to increase rent by a silly amount. Please don't use this company, and if you do for some reason, make sure you take photos and videos of the place when you move in and out to prevent them taking the whole of your deposit. After a looonnnng battle I was able to get my deposit back but only because I had all the evidence and I threatened them with legal action. This is not an isolated incident, these problems have also happened to many of my friends. You are not exempt from this treatment even if you are the 'perfect tenant' and cause no issues/always pay on time. I feel that the fact that I was a student contributed to the fact that they felt they could treat me like this so be careful.