I don't usually write reviews if I find a company or a service something of a let down, but in this instance I felt I needed to make an exception. I've moved and rented a lot over the years due to work commitments and study previously, and have in the past dealt with very good agents. Martin & Co, Nottingham appeared to be initially and couldn't do enough to arrange my viewing and to help me during the initial paperwork (References and so on). However, once they had my money the experience somewhat changed. Firstly I was moving city and starting a new job so needed to be in the property before a specific date. The property was meant to be ready two weeks prior to the date they eventually let me arrange a check in appointment - I started my job two days later, giving me only a day to move everything 180 miles to the new flat. During those two weeks I had minimal correspondence with Martin & Co despite them telling me they'd keep me informed, and it was only through my own chasing up and what essentially became "nagging" that they responded. Once in the property I had an issue with being billed for the wrong gas meter ( my energy supplier had been informed of the wrong serial number for my gas meter, meaning I was paying for an entire family's gas, as opposed to my own use) I reported this to Martin & Co. who were less than helpful, telling me to sort it out myself as it was nothing to do with them (they set up the energy accounts)! Finally, as I got a job in a different country, I needed to end my tenancy a few months earlier. I have had to do this previously with another agent and understand that in those circumstances the tenant has to pay release fees essentially to cover the landlords advertising of the property. With my previous agency this was a total of £120 (along with continual payment of the rent until new tenants were found). Martin & Co did not forward me any statements regarding this, and even though I had arranged for my tenancy to end on a specific date (email and phone correspondence), when I went in to drop off my keys and pay anything I needed to, I was met with confusion with one person even stating "But you aren't meant to leave until 3 months time". I asked, that, should the property be re-let I be informed as soon as possible as I would wish someone to represent me at check out, I heard nothing at all until I suddenly got an email stating that the check out had been done and I would be required to pay £95 (+VAT) for cleaning costs. I was annoyed as I had thoroughly cleaned the property before vacating, but it is not uncommon for cleaning costs to be taken from a bond. Reluctantly as I was not in a position being out of the country to contest this I agreed, and then learned of the early release costs I was to pay, in addition to the cleaning charge: £108 for the check out report and £300 as an early release payment! Out of a bond of £575 they took £522 leaving me only £53. There was no information about these costs or these charges. They also stated it would be paid directly back to my bank account, not going through the DPS. I don't like to bad mouth services and cant speak for how they treat landlords, but in short, if you want continual support as a tenant and to be treated fairly and avoid unknown and sudden costs, I would recommend avoiding at least this particular branch.