I want to write a fair review, as ultimately Martin and Co. in Nottingham did resolve the situation in some ways. I rented a flat for 1 year, mostly without problems (there was some issues when I moved in, having been promised that I could move in within two weeks, which ended up being 1 month, which meant that I was forced to stay in a hostel). Problems occurred when my flat flooded due to an issue unrelated to Martin and Co. however, unfortunately my contract was about to expire, so my plans of renewing my contract got more complicated. Matin and Co. where unwilling to help out, not even to recommend another flat which they have on their books (which isn't good business-sense). Additionally I had some difficulties getting my deposit back, taking significantly longer than the Government's 10 days after agreeing any reductions. I believe Martin and Co. in Nottingham is a landlord-centric business, so probably provide good service to landlord, and not to renters. This is a common problem of Letting agents, as there is always people who want to rent. Rather than presenting themselves as a company that you would rent with consecutively, they present themselves as one that are happy to take you letting fees, and hope the renters do not cause 'problems' like help finding somewhere to live once their flat is flooded.