Used them a couple of years ago, took them up on their prepay package as it was far cheaper than payment on completion. Initially very good, good floor plans and photos and put the house up for sale in good time. Had an offer which I accepted, but thats where the problems started. My buyer was a fairly jittery first time buyer and as I was buying a new build the deposit had to be held in a slightly different manner which paniked the buyer. As I had already paid for their services, to say that Move & Save were less than helpful with sorting out the kinks with my buyer would be very generous. Weeks of stress ensued with Move & Save refusing to smooth out the kinks or provide me with the buyers contact details so I could do it myself. Eventually the matter was resolved but it was a real hassle and Move & Save seemed very disinterested as soon as they had my money. They may be cheaper than high street estate agents but if anything crops up from your buyer before exchange then expect to be on your own.