I am sorry to hear how you feel about the service you have received and I would have replied sooner however I have only just stumbled across your review on this site. I have to add that I am totally dumfounded by your allegations and feel that I need to provide the truth. I was going to respond to every individual point of your review however I feel this attached letter does that job for me and I would welcome anyone to read the letter and make their own judgement.. We had you as a landlord for a very short time and yes, the tenant did start to withhold their rent, after their frustrations, in the very short term they lived at the property, in the end they vacated the property due to the issues as detailed in the letter. You agreed to have some work done after the council intervened, however it wasn’t to the recommended standard as you tried to cut costs.. I can assure you we had no issues handing over the keys to another agent. Carters Estate Agents thrive to provide a good service to all our clients, landlords and tenants, buyers and sellers. We understand that communication between all parties is a pivotal part of our success but it has to be a 2 way thing. We take all our feedback very seriously however this review was totally unjust. If you would like to discuss this matter further I am available on 02476388863 or my email is Leanne@cartersofnuneaton.co.uk letter below, Nuneaton and Bedworth Borough Council Town Hall, Coton Road, Nuneaton Warwickshire CV11 SAA United to Achieve Baljit Kaur Lee, % Carters of Nuneaton The Parade 68 St Nicolas Park Drive Nuneaton CV11 6DJ www.nuneatonandbedworth.gov.uk 024 7637 6376 Enquiries to: Direct Dial: 02476376173 Direct Email: @ nuneatonandbedworth.gov.uk Our Ref: 180210 Date: 17 November 2014 Dear Ms Lee Housing Act 2004. Sections 11 and 12. We have had cause to visit the above property. We have a responsibility for ensuring that privately rented accommodation meets minimum safety standards as set out in the above legislation. As part of this duty we have visited the property and identified the attached list of issues that need to be rectified. We will need to revisit the property and have scheduled a date and time for 181 November 2014 at 10:30am to formally inspect the property under the Housing Act 2004. Please contact me immediately if you have any problems with this visit or with carrying out these works as we may be able to advise you. If you do not contact us and works are not carried out our inspection may result in "appropriate enforcement action", including service of one or more statutory notices. A charge will be made, should such action be necessary, as outlined in the guidance notes attached to this letter. To assist us in contacting all relevant persons and to help with communicating with owners and landlords in the future, please complete and return the enclosed "Property Details" form. A copy of this letter has been sent to your tenant so that both parties are aware of our intentions regarding this matter. For advice about our private landlord services and on letting property locally please contact our Landlord Liaison officer via tel: 024 7637 6406 or by email via graeme.aiken @ nuneatonandbedworth.gov.uk Or visit our web site information for landlords: http://www .nuneatonandbedworth.gov.uk/landlords If you wish to discuss any aspect of this matter please do not hesitate to contact me. Should you require more information or advice on these issues then please contact me at the above address, by telephone or via email. Yours sincerely Technical Officer Schedule of Required Works Requires Remedial Action Category 1 Hazards - these hazards must be reduced to a safe level Hazard Reasons I Defects Action Excess Cold Lack of heating to ground floor WC, rear left bedroom and front left bedroom. Draughty window to first floor bathroom and blown seal to rear left bedroom window Provide a fixed form of heating with programmable temperature and timing(eg radiators from the gas central heating system or hard wired electric storage heaters, not plug-ins) to the ground floor WC, rear left bedroom and front left bedroom. Overhaul the bathroom window to leave it in good working order, draught and weather proof on completion. Replace the blown unit to the rear left bedroom window Category 2 Hazards Hazard Reasons I Defects Action Damp and Mould Damp patch to ceiling of ground floor WC Investigate and remedy the dampness to the ground floor WC, hack off all damp affected plaster and replaster Personal Hygiene, Sanitation and Drainage Unstable WC to first floor bathroom Firmly fix the first floor WC to the floor, leaving it in good working order on completion In addition, please investigate the tenant's concerns about flooding adjacent to the front door during heavy rain and do such works as may be necessary to alleviate any flooding problems.