Quite disappointed with our experience with Newton Fallowell — it started off well with Ollie who was friendly, knowledgeable, and really took the time to understand what we were looking for. As a first time buyer, it really put us at ease and we were so excited to view our perfect house with him! When we put our offer in, we were handed over to Charlotte. Whilst also very knowledgeable, she failed to call us back on a number of occasions, and it felt like she didn't really care. For example, we were promised a call back, nothing so I called the office—Ollie assured me Charlotte was on the case and would call back as she was on another line. 10 mins later, Ollie calls and tells me Charlotte has decided to pop out instead of calling back. Once the offer was accepted, we were handed over to Peter. We had some issues with suspected Japanese Knotweed and so he said he'd speak to a specialist but 5 days later, turns out he hadn't even spoken to the vendor yet. So I arranged a specialist myself and confirmed the date via email with Peter. On the day we all turn up, including the specialist, and it turns out Peter had given the vendor the wrong date — so we had to re-arrange another visit, and luckily were not charged extra for the specialist's time. All in all there were lots of hiccups in our experience—and in the end we didn't go through with the sale for a number of reasons, including our experience with NF. The moment we decided to pull out we told Peter. A few weeks later, it turns out he didn't even bother to tell the vendor!! We were absolutely mortified—such an unfortunate experience, especially after seeing all these glowing reviews..