This is the worst real estate agency I've ever experienced in Oxford. On the way to make an offer, the lady whose name is "Jodie Smith" lied to us. Even though we called several times to her office, her colleague said she was not there or on the phone, which I am not sure it was even true. She sent a one-sentence email long after we needed to hear her response. I would like to point out that this happened even in a situation where she was well aware of the fact that we were in a hurry. Obviously they don't care about customers' situation. Avoid this real estate agency at all cost. My friend at the University of Oxford warned me about this agency but I regret that I didn't take what she told me seriously. If you think you won't be a victim and get into this real estate agency, then this will be one of the biggest mistakes in your life. ++ I cannot reply on your response so I will add it here. We called you in the morning and we said it was urgent. We called you several times throughout 3 hours but you didn't even bother to call us back. You just sent us a one-sentence email 5 hours after you promised to call us back (thankfully you mentioned the exact time you sent us email which was 16.42). This is how you treat customers? Also we called you this morning again and your colleague said you were on the phone. Were you on the phone for 3 hours? It doesn't matter whether our offer is accepted or not. It is about how you guys treat customers. You were disappointed? If you have a little bit of conscience on yourself, you really cannot say this. It is us who are absolutely disappointed. You played with us! Shame on you!