Oh Dear, it is disappointing when a supplier like Mr Fry is unable or unwilling to take responsibility for their own actions. Below is the text of the email we recently sent to Mr Fry to explain why we were unwilling to pay him for his service. We have an extensive list of trusted suppliers with whom we have long-term relationships, they deliver quality service and can be relied upon. Mr Fry has shown himself to fall below the high standards we require and will not be used in future. Email text below: Dear Michael, Further to your call earlier this week, I have spoken with our Director, Bill Cooper, regarding this matter. Below is a timeline of events and communication between you and I regarding this job which has resulted in unsatisfactory work; 19th January – I raised the job to you to quote to clean the windows and surrounds, initially just the ground floor front and back 22nd January – I sent you the photos you had asked for in order to provide a quote 24th January – you provide a price 1st February – I asked if this includes the surrounds and asks for a price to do the whole house 2nd February – you replied ‘windows and frames £80’ therefore I have to ask if this is for the whole house, you don’t reply 5th February – I email you to book the job in to do all the windows and frames on the whole property “upstairs and down” and ask if this can be done on Wednesday 7th February, you say you cannot go that day but do not specify when you can attend 6th February – I ask if you can collect keys when you attend as I explain I don’t think that there is side access to get to the rear of the property 9th February – you email to say that you “got round the back and did the job yesterday” (suggesting the 8th February) and sent an invoice for £96. As I have already explained to you, you can’t have ‘got round the back’ as there isn’t side access and you did not collect the key. As well as this, due to not being told that you would attend on 8th February 22nd February – I ask you if you did indeed complete the job given that the occupant of the upstairs flat has reported that the windows have not been cleaned 26th February – I chase you for a response 7th March – You respond to say that the upstairs flat was not included and that it was just the bottom that you had done. This is clearly not what I had asked given that I explicitly stated in my emails of 2nd February and 5th February (copies attached) that it was for the whole house. You and I spoke about this on the phone and you advised that you would go back within a couple of weeks to do the upstairs windows as per your quote. 3rd April – I chase you to ask when you are going to go back to do the upstairs windows as discussed, you don’t respond. The landlord instructs an alternative window cleaner to attend to clean the upstairs and rear windows as you had failed to confirm that you will and can still attend. You then attend in June, again without any notice being given to us or to the tenant, claim that you cleaned the windows and demand payment for your invoice. As I am sure you can appreciate given the evidence above, the job was not completed as per the quote and was not completed within a reasonable timeframe resulting in the landlord having to pay somebody else to do the work. Due to the unsatisfactory work completed by MRF cleaning, we will not be paying the invoice for £96.