Hello Ryan, Many thanks for your review. Clearly it is never our intention or desire to want to re-market property when a tenant expresses a desire to stay in the property, however from the letter sent to you dated 5th August 2015 it makes our process very clear in writing. I also note emails sent to you chasing your potential renewal for a decision from your property manager Lily. Wording on the letter to you as follows: 'If we have not received the agreement by this stage we will automatically begin re-marketing on our landlords instructions. This may lead to property viewings and the landlord potentially considering other offers from new applicants.' Clearly I am sorry that this may have come at a shock to you and as stated it is always our intention to renew to good tenants that indicate a desire to stay. In this case and as per our strict guidelines for renewal and from our landlords instruction we reached a point where the property had to be re-marketed to ensure minimum risk to our client. Until we are in receipt of your firm intentions, along with a signed tenancy agreement, the potential risk of a void period will always remain. This is what we must guard against. I am of course now very glad to see that your renewal has been completed and wish you all the best during your tenancy term. Best regards Richard