I have never been treated so poorly by any estate agent ever. I booked a viewing with Alex, who had promised to send videos of the property over before the in person viewing. He did not do this, and I had to call the office 4 times to confirm my viewing. When it was finally confirmed, myself and a friend travelled four hours to view the property, and received a call 4 minutes before the viewing, whilst we had been standing outside, saying that the viewing was cancelled as the tenants were isolating. I explained that we were hoping to put an offer in for the property that day, and asked if we could stand outside the property and watch the videos as we still hadn’t been sent them and I had a lot of questions. I was told very curtly by Alex that there was nothing he could do and he was on his way to his next viewing. I was astounded by the fact that this lettings agent had the time to find out the tenants were isolating, call the next viewing and rearrange and then make his way to the viewing, but didn’t have the ten minutes he had promised us to simply talk about the property. He clearly wasn’t planning to make his way to the viewing, as he was already off in another direction. He refused to even have a phone call about the property. I was told I would be sent the videos as soon as he hung up- several days later and I still haven’t got them. To make matters worse I tried getting in contact with Alex, who hung up on my calls and when he did pick up was extremely rude, and found out through another agency that the property was under offer the whole time. I am absolute appalled and see why estate agents get such a bad reputation now.NegativeResponsiveness, Quality, Professionalism, Value