Firstly, only communicate via e-mail. You WILL need everything in writing. They have a convenient way of forgetting what they have said. Even after proving them wrong the still deny all knowledge. Just get everything in writing, it will help. Please, please, please, get /everything/ in writing. They seemed helpful at first, they were pleasant and helpful. As I signed the contract they seemed overly pushy for me to write a review. If this is the same for you, give it a few months before doing so. They'll take your money and not want anything to do with you. I have had a number of issues with were I am renting. If you want anything sorted keep pestering them. It's the only way to get things achieved. They will tell you what you want to hear, but until you see results don't believe a word. The ones I dealt with are lazy. And I have been told that others are just as bad. They are rude and they don't care about their clients. They lie and and avoid answers. They are an appalling company. For the money I am paying I would expect a better service. Be prepared be treated like dirt. Even their tainees will think they are better than you. Martin and Co have done a wonderful job at finding a group of agents that don't care and are ill-trained. If I can sway one person to think twice about using them I will be happy. I cannot stress enough how awful they are. Hate is a strong word, and accurate. If I could give no stars, I would. 1 is being generous!