Hi Emily, Thank you for your recent review and I am sorry you felt it necessary to write this. I felt it necessary to respond to you to provide a little bit of clarity regarding this matter. Naturally we are disappointed that you were not able to view the property having booked to see it, however within a very quick timeframe the existing tenant asked to stay and the landlord for this property accepted this request. Up until this point and as far as we are concerned the viewing was going ahead. Confirmation of viewing is when you register with us. We are happy to send email confirmation of our viewings but our standard policy is to book in the viewing at request with our applicants and I understand this is what we did with you. We do advise that if there are any issues we will of course advise you ASAP. I note from our records that my colleague Paul left you a voicemail at 9:26am the day of the viewing and as soon as it became apparent that we would not be carrying out the viewing. Your viewing was booked for 1pm. In review I believe this is sufficient notice time for a cancellation and certainly considering the fact we had not anticipated having to cancel this viewing at all. Regarding your email address perhaps you would like to contact the office to confirm the correct address if you wish and perhaps verify what has happened with this. If I assume for a moment you are right that we did record it incorrectly then this will be down to temporary human error which as I am sure you will appreciate we all suffer from, from time to time. With best regards, Martin and Co, Oxford