UK's worst letting agent! When my partner and I rented a flat from Martin&Co the condition they handed the flat over in was disgusting. They had not cleaned the flat and the coffee ring and crumbs from the previous tenant (who moved out 2 weeks prior) where still all over the kitchen worktops. Dog hair was everywhere and the over state of the flat was overall poor. And they actually had the cheek to claim £60.00 for cleaning when I left the flat spotless! For the full duration of our lease we were left with a unpainted living room door which I got numerous splinters from, we were advised that this would be painted prior to us moving in as it was just replaced due to damage from the previous tenant, this frustratingly was never done and even more annoying was the fact that the manager kept insisting the door was finished even though we sent numerous photos and it was more than obvious that he was lying - which became a current occurrence for all the Martin&Co team. Martin&Co do constant home visits which they state are for the "benefit of the tenant and the landlord" however you do not get any feedback on these visits and they are very inconvenient for someone who works 8 - 5 mon to Fri. I told Martin&Co that for every I want to be present as I have pets and I didn't want their staff to disrupt or upset them. I agreed a time (12:00) with the agent for a home visit back in August last year only to find out that the Agent had let themselves in at 11:30 after me specifically arranging a time to meet. The worst part of this is that the agent didn't even have the decency to phone me and let me know that they had been to the property so I was left sitting in the property until half 2 that afternoon before getting any information from the paisley office. Also there was mould in the flat due to a structural defect in the building which caused damage to furniture and clothes. I requested and provided back up of £300.00 to cover the cost of the furniture and Martin&Co have refused to pay even though the building defect is there responsibility. I have reported to the property ombudsman and this is still on-going. Overall the staff are rude and unhelpful. I would recommend to avoid at all costs. I was unfortunate I did not read the reviews online prior to agreeing the lease which I now extremely regret. Lesson learned as I have had plenty of pleasant experiences with other letting agents and landlords in the past. I would recommend if you find a property by Martin&Co that you like then use rightmove to find an alternative letting agent in the surrounding area or even visit the area to see if there are any private landlords adverting locally.