Dear Sarah, Thank you for taking the time to share your feedback, and we appreciate your honesty. We're genuinely sorry to hear about your experience, and we want to address some points raised in your review. We were disappointed to learn about your dissatisfaction, particularly as we believe there may be some misinformation. On the morning of your scheduled property inspection, we received a call from you requesting a cancellation. You mentioned that you did not receive our email notification, and after investigating, we found that your contact information was not up-to-date. It's important to note that we did not apply any charges to your account at this time, and we strive to be fair in our dealings with all clients. However, we would like to remind you of the contractual obligation to keep your contact information updated. This ensures effective communication between both parties and helps prevent such misunderstandings. We value your business and would like to work towards resolving any concerns you may have. Please feel free to reach out to us directly, and we'll do our best to address your specific issues and find a satisfactory solution. Thank you for your understanding. Sincerely, Charlotte