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ElliotLee

Estate Agent - please upgrade your subscription to display your Google & Facebook reviews here. Contact: sales@viewagents.com
A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5
05.12.2017
Poor service, unnecessary Fees of £1000 form buyer

I had an extremely bad experience dealing with this Estate Agent Service. Firstly they charge you a hefty £1000 in the of Move Managment Service(MMS) but there is no service really. I think its just a way to make money from the buyers. They said there will be a dedicated person to deal with my purchase as a part of the MMS but whenever I needed them to arrange subsequent visits, it was very hard to get one. The Agents didn't help me sort out the issue during the completion of sale when the Seller left a lot of rubbish in the loft. I have bought a property form another local agent earlier and I had a much better experience dealing with them. And they didn't charge any fee. I would never deal with this estate agent again unless I am madly in love with the property they are selling.

Reply from agent

Dear Mr Gupta Thank you for taking the time to review your experience, we will take on board your comments and look at ways to improve our service based on your feedback. I would like to take this opportunity however, to clarify some of your points. The Move Management service is offered to all buyers and is an optional service. We typically get excellent feedback from our buyers with regarding the service they receive. May I remind you that there were several offers available to the Vendor at the point of your offer, it was their preference to proceed with a Move Management Client. At the time you were happy to take move management level 1. Your case was handled by the Senior team, several visits took place with you and your builder to the property throughout the process and your requests were accommodated as much as possible. Every effort was made with the previous Owner to remove items in the loft, other than remove them ourselves I cannot see what more we could have done in this situation. You are invited to visit the office to discuss your experience in detail with a member of the Management Team as we take this type of review very seriously. Kind regards James Burgess Director of Sales

Contact details

Unknown

Opening hours

Unknown

Address

319 Rayners Lane, Pinner, Middlesex, HA5 5EH, South East, UK, HA5

About

Website:

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Established in 2004 by two friends, Elliot Lamerton & Lee Pottle, the business has grown to become one of the most trusted local brands for all your property needs. If you find yourself in the boroughs of Harrow, Hillingdon, Brent or Ealing you will probably see one of our branded cars on the road or catch a glimpse of one of our many boards helping to market our clients properties. Unlike the big national chains we are proud to be local and given that every member of the team lives local and is part of the community we are dedicated to be the number one choice in every area we serve. Being a member of the NAEA, ARLA, NALS & TPO our clients benefit from the highest levels of customer service possible and the team continually strive to improve the standard of Estate Agency with an innovative, dedicated and transparent approach. Our core values are the foundation of our company and using our latest next levEL training centre each member of the team is on a journey of continued self improvement. We believe that training our staff through our next levEL training centre gives them the cutting edge and a focus on providing a high quality and consistent customer experience every day . Many of our clients are referred to us from previous customers and our continued objective is to work with clients throughout their lives, not just for a one off transaction. ElliotLee is far more than just an Estate Agency. With a complete range of services, not only sales & lettings but financial and mortgage advise, a panel of solicitors and legal partners as well as a trusted list of contractors you can be confident that whatever you need, we have got you covered. When the company started the partners had an abundance of enthusiasm, a vision for the future and were determined to change the face of estate agency. In the early days our portfolio was a handful of properties from friends and family and now the business has grown each year and is currently responsible for securing and completing on over 450 properties locally each year. Our unique approach is what truly sets us apart and unlike other agencies we invest a huge amount of time, effort and money to proactively drive interest in your properties. Our landlords enjoy huge benefits from working with us as they consistently keep up to date with current trends and legislation to help safeguard their investments. Our Landlords benefit from rental guarantees, insurances and legal cover, dedicated lettings, management and accounts departments meaning there is always a relevant staff member to assist. 2015 saw the launch of our Land & New Homes department which has gone from strength to strength with sites being acquired and sold all over the country. Successful developments have happened in Harrow, South Harrow, Harrow on the Hill, Rayners Lane, Greenford, Glasgow & Bicester to name a few. When not marketing our clients properties and helping people find new homes we work hard to play a very active part in our local communities. You can often find us sponsoring local events, supporting great causes and playing a very active part in the localities that we serve. This continues through our online activities and you can easily get to know us better from our facebook, twitter or instagram page. With plans for continued growth you can be confident that ElliotLee are here to stay and remain focused on being your number 1 choice.

Our team

James Burgess

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No memberships information available

No marketing information available

No awards information available