Dear Neri, Please can you provide me with more details at kerry.pike@belvoir.co.uk as I have no record of any complaints of this nature regarding any of our properties. We take our responsibilities as a managing agent very seriously and would never allow our tenants to live in the conditions you have described and each concern would have been dealt with thoroughly and professionally. We feel on this occasion your very serious and potentially libellous allegations are both unwarranted and unfair. I look forward to hearing from you. Kind regards Kerry