Dear Farah, we are sorry to hear that you have been disappointed with our service. Regretfully both ourselves and the landlord were very disappointed with the way in which you left/abandoned the property. As you are aware we had to clear your belongings as well as clean the property. You gave authorisation for this after photographic evidence was provided to you. The deposit protection service is in place to ensure that all parties are happy with the final outcome and money cannot be held/swindled without your permission. Your accusation of swindlers has been passed on to our legal department. Kind regards Belvoir!