Dear Ethos Festival. Thank you for taking the time to review my company. I'm sorry that you feel the way i do. Unfortunately as you have not put your actual name down i am unable to know which property/tenant you are and unable to clarify the points you have raised. Naturally if you wish to discuss your points further please do not hesitate to contact me at lettings@beresfordward.co.uk Regards Mark Ward. Dear Ethos. Thank you for clarifying who you are and I'm pleased that we have been able to resolve the issues you had and also thank you for your excellent review rating. Kind Regards Mark Ward