Dear Victoria, We're really disappointed to receive this rating from you. We have tried repeatedly to contact you to discuss the frustrations that you have felt, but you appear unwilling to engage with us. It really is quite difficult for us to respond and improve without your support and engagement. I have spoken to your former property manager Mark and the only thing that he could think that might have upset you was the landlord's wish to increase your rent which we were asked to negotiate with you. If you do want to highlight any perceived shortfalls in service so that we can address these, please do feel free to give me a call personally on 01752 255 255. Kind Regards, Chris Whitaker (Managing Director)