Not usually one to leave bad reviews, however my experience with this agent has left me very disappointed. I left a rented property 26/01 and only received my deposit back today (22/03) 8 weeks later. Communication from the agents and landlord was terrible. I would only receive updates when I chased on email/phone and no one else was willing to help in the absence of the agent we had. Never once did i get an update without chasing. I received an end of tenancy assessment dated 29/01 which wasn’t sent to me until 22/02. This advised all areas were in good condition and clean. However on 11/03, I was told that the report was wrong and I will be charged for a clean! The new tenants had been in the property for a month by this point! I was given false promise after false promise of when it would be resolved. I was told the following at least 4 times “I’m chasing the landlord, this will be resolved today, I’ll update you later”. This never happened once. I received my deposit back on the day that I would’ve been able to file a complaint via ombudsman which seems a funny coincidence. I will definitely avoid using the services of agency in future.