Do not be fooled by the good reviews. If 0 stars was an option that’s what they’d be getting. If you are looking to rent a sub standard property, then not get your deposit back at the end of the tenancy then this is definitely the agent for you. Whilst it all starts off nicely, after you view a property and agree to take it, that is when the promises start being broken. Moved into a property with mould and damp after having been promised a complete redecoration by the person that showed me round. Never happened. Then a professional clean. Never happened. After a few months most bits were sorted however mould remained after more and more leaks and did so until 1 week before I moved out. A year later. Then trying to get a response to get my deposit back was like pulling teeth, and is still outstanding despite the property being in far better condition now than when I moved in. Apparently can’t get confirmation from the landlord to release the deposit even though they have re-let this substandard property to some other poor tenant who will inherit the damp and mould problems with the house. Communication is shockingly bad, their property management department take ages to come back to any form of enquiry and trying to get essential repairs done took weeks and in some cases went on for months. I’m sure however if I decided not to pay the rent they’d have been in contact straight away. Would advise based on personal experience using any letting agent other than them. A terrible customer experience every step of the way that could easily have been avoided with better communication and fulfilling promises