Dear Fraz, We understand how frustrating it must be as a potential tenant to travel great distance only to discover that the properties that you planned to view have already had tenants accepted on them. This is why we called you the evening before two of the three viewings to let you know that they could not proceed. We called again on the morning of your third viewing to let you know that the current tenant was unwell and had understandably denied access. The lettings team have subsequently worked incredibly hard to secure viewings on other properties that may be of potential interest to you and hopefully we can line something up for you that works. I'm afraid that both the lettings and sales markets have moved extremely quickly over the course of the last couple of months and I know of no system that precludes the requirement to cancel viewings where a property is no longer available. I have tried to call to discuss this matter with you so that you can shed some light on what you feel that we should have done differently. Kind regards, Chris Whitaker Managing Director