Dear Nikki, It is really pleasing to hear that the level of service that you have received has been of the standard that you expect and deserve. The way in which a business communicates with its customers tells you a lot about its ethos and approach to its clients. We try to ensure that all our staff communicate with our landlords and tenants as they would like us to do - there is no such thing as 'one size fits all'. Of course the hard works starts now... and I hope that you will find our property management team to be as supportive. Please do not hesitate to give us a call at any time with any issues that you may have with your property during your tenancy. Best Wishes, Chris