A quick review of my experience with Martin and Co thus far, 7 weeks after my tenancy ended:- 7-4-19 - still a tenant I go to the place and find heating on full, food left out to rot, already had a mice infestation, spillages all over kitchen counters, left bathroom window unlocked and slightly ajar, drawers had been opened and gone through. I sent all photos and asked for everything to be in writing. 12-4-19 - they finally respond and say on their system I took the keys back on 25th of March. A LIE, I posted them through letterbox with photos. 16-4-19 I send email requesting gas meters readings as gas company charged me another month despite me saying I’ve moved. 20-4-19 - they respond with the INCORRECT gas reading, 13 days since complaint lodged and there has been no acknowledgement of it. 27-4-19 - I complain again after 20 days, warning I would take it further. 4-5-19 - after ignoring me for a further 8 days, they email saying he’s “chasing up deposit” 16-5-19 - no acknowledgement of request after 39 days. Hasn’t contacted me since 4th May. Time to take it up with Property ombudsman as per advice from citizens advice. Horrific treatment of a former tenant and absolutely no acknowledgement at all.