Dear Mr Perryman, We take our role as property managers and responsibilities to both landlords and tenants extremely seriously. It is extremely unfortunate that you feel that we have failed to deliver the service that you expected. In this instance, you were served notice to vacate the property due to repeated transgressions of your tenancy agreement, a lack of respect for the property and repeated reports of anti-social behaviour that were highlighted during our regular interim property inspections and by a number of neighbours within the development. During your tenancy your property manager tried her very hardest to protect the landlords’ interests whilst mentoring you as tenants on your legal and social obligations. It is unfortunate therefore that despite our best efforts to prevent matters from escalating, it has been necessary to ensure that you are evicted from this property thus protecting the landlords' position. We are extremely fortunate that our rigorous referencing process ensures that the quality of our tenants is extremely high across our managed portfolio and that the requirement to serve notice to tenants that disrespect or abuse their tenanted properties is mercifully rare. Clearly your actions during this tenancy are likely to have an impact on your ability to successfully pass future referencing applications that you may choose to submit. We have tried to make contact with you on numerous occasions regarding your dissatisfaction and the basis for your review. You have been unwilling to engage or respond to our phone calls or emails. It is unfortunate therefore that we have needed to respond to your review in this forum, present our position supported by an evidenced statement of fact and in doing so highlight your actions in the public domain. Please do feel free to either call or email so that I can personally address any genuine grievance that you have with the manner in which we have supported you and fulfilled our role during your tenancy. Regards, Chris Whitaker