Dear Conor, We accept that on occasion, we fail. Where we do so, we try our very best to respond constructively, make-good and improve for the future. In this instance, we requested and received verbal authority from your partner and legal co-tenant prior to entering this property. This record exists within our call logs with the call recording being released to your partner in response to your request. The Property Ombudsman Service (TPOS) also agreed that we acted in accordance with their guidelines in this instance. We have tried hard to address this issue directly with you. You have refused to meet to discuss, but seem determined to seek some form of financial compensation. You opted to escalate the matter to TPOS. TPOS investigated the evidence provided to them and found that we failed to acknowledge the notice that you served to terminate the tenancy and therefore that an element of doubt exisited in relation to the end date for your tenancy. We accept this finding, have reinforced our processes for the future. We reiterate that everything that we did was in good faith and I apologise for any inconvenience caused. I have been grateful for the opportunity to have this matter raised for independent review and correct any wrong doing. Kind regards, Chris Whitaker (Managing Director)