I have been letting properties for 10+ years and have used a number of "letting Agents" over time. What an immense surprise and breath of fresh air on meeting Michelle and her fantastic team. The positives: Communications: very responsive articulate and helpful. Paper work: Kept to the minimum and very accurate and easy to understand. Phone and e-mail response: almost immediate for mails and immediate for telephone support Integrity and Openness: The team are very open and will give solid and robust advise as appropriate to the situation Maintenance and upkeep: They have a number of skilled workmen to attend to your letting(s) and ensure the tenant is fully kept up to speed with visits etc Price Point: Excellent value for money Exceeding your expectations: The team just do things with aplomb and things just work. The tenant is very well looked after and as a Landlord so are you. Every dealing I have had with the team have been both professional and with respect for the tenant, the tenant is at the forefront of their mind and the protection of the landlords property.