Dear Marta Thank you for your review which is very perplexing. In the 12 months you were living in the property we carried out one inspection. The only thing we asked you to do was to clear the bricks in the front garden after you took down the front wall with the owners permission. The next inspection booked for 6 months later was cancelled when you refused us entry. Inspections are carried out simply because the landlord expects and wants them. After you vacated, my colleague sent you the check out report on the day we received it and then the landlord wanted to visit the property in person. The landlord asked us to claim for some cleaning which was discussed with you and you were not happy with. We reported this back to the landlord who then decided to not claim and for the deposit to be returned in full. The Deposit Protection Service who held the money then returned this to you. There is no scamming going on (and to claim this in writing is libellous) just a small amount of negotiation.