My friends and I rented a property from these criminals and while the first few months were okay, although the agency fees were extortionate, we then entered into a living nightmare with these people. After a couple of people left, two new people were to join us in renting the property. We gave the agents a months notice and the new tenants details so a contract could be sorted. Since the new people were expecting a contract to be signed etc they gave notice to their old landlords. Low an behold no contract had arrived by the time they were due to move in. The agents had not even requested any details from them a month after being told they would be moving into the property. After paying agency fees it took the agents another 2 months to get round to a contract being sent out. Turns out there were multiple errors with length (as we are students) and guarantors. After telling the agents about this we had not had a revised contract 3 weeks later. This was when we decided to leave. One of the new tenants did not want to go (understandably) but we just could not deal with the incompetence anymore. We were then advised that if the new tenant did not leave we would be required to pay rent until they decided to even if we were not living there and had not signed any contract. They also said this would have applied with the new contract once it came to an end if one person decided to stay the others would be liable for rent indefinitely until said person left the property. Belvoir advised us to change the locks on the new tenant so she could not stay. This is illegal and we could not believe we were given such "advice". They hardwired our own personal tumble-dryer into the wall during some maintenance work and then wanted us to pay to have it removed even though the mistake was theirs. Plenty of maintenance and health and safety issues were ignored even though the council had got involved at one point, from not having a fire extinguisher or blanket to not having a note board. After finally dealing with this issue they then attempted to take agency fees out of our deposit to refund the two new tenants who had paid agency fees to Belvoir, completely illegal! After many emails and phone conversations we sought legal advice and registered a dispute with the TDS. We quickly got our money back then. Any issues we had were dealt with at a glacial pace, rarely checked up on the property and we never got reports on the property or anything that we had done wrong. The itinerary that we had was detailed incorrectly and did not match the pictures of the property. This included two broken wardrobes, one which did not exist they had taken the picture twice and also IT WAS BROKEN. All in all I can confidently say that the agents were lazy, unhelpful, advised us to to something illegal, illegally tried to take money from our deposit and clearly did not care one bit about us. The moment they knew we were leaving and would no longer be receiving money from us they did everything they could to swindle as much out of us as possible. Could not be happier with the place we have now and guess what we had a contract sent to us within 2 weeks of requesting it.