Michael Rickard, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you have had a negative experience. You moved in to a property managed by us at the end of August, with your landlord visiting you soon after to rectify any maintenance. If you find any other maintenance Belvoir should be aware of, please report this through the 24hour online maintenance portal or by calling our office. Please reach out to us at 023 9273 5863 when you can so we can address this situation directly. Thank you and have a great day.