Not the best agency around. The house I was renting through them had many issues. To be honest they fixed some of them but not the main problem that was about mice in the kitchen, even after several solicitations. They just came around one time but they didn't do nothing permanent in order to stop mice from sneaking inside. In addition to that they asked me to pay 20 pounds when i needed their reference for moving to a new house and that is quite unusual. Furthermore they withhold a considerable amount of money from my initial deposit especially due to, as they said, "a deep clean throughout including all woodwork, kitchen clean, bathroom clean" and "Removal of items left in the property". About the first motivation I firmly think it was not true because i cleaned all the property deeply, especially the kitchen and bathroom. Instead, about the second one, all those items they removed belonged to either the owner or the previous tenants so I didn't touch them and I reckon it wasn't my responsibility to move them even if they affirmed the contrary. Another thing I didn't like very much was that after the end of the tenancy I asked them for a favor but they never replied to me (I just wanted to check if there was an important letter for me in the box inside the communal entrance as I didn't have the keys anymore). In conclusion it hadn't been a really good experience with this agency to be fair and my impression is that they only think about money.