Absolutely worst agents I've ever had to deal with. Rude as hell with hostile tones to communication, lacking any sense of Customer Service towards tenants and they make you feel like you're always wrong and will judge you. Also had to deal with asthma and black mould so due to structural water/cold wall damage blocked in by a built in wardrobe, confirmed by two damp surveyors and was made out to be our fault and judged and ignored. We also got professional cleaners in to do the flat when we moved out and judged for how we left it (absolutely the same and spotless as we moved it) and 'tried' to take deposit off us for no reason. There are A LOT more horrible experiences I can share during my time 5 years with Normie acting as Landlord for our apartment. But my advice would be, please always dispute your rights as tenants against this company if they try to do anything against you or do not listen. Because trust me they will treat you like nothing and try to do everything they can against your favour and act nasty while doing it too. Avoid!! (Edit: Even Normies reply is on brand for what we are describing in our review 😅)