Dear Nicola, I apologise for the delay in responding. I’ve previously only ever spoken with your husband, Dr Imran Nisar. I have taken the time to thoroughly investigate the matter, as I wanted to respond comprehensively. As an independent family-run business, we take negative reviews very seriously and strive to learn from them. Had I had ever dealt with you directly, rather than with your husband, Dr Nisar, you would have been aware that you were speaking with a director, not an office manager as stated. As the owner, I understand that we are only as good as our last review, which is why we do not take our hard earned reputation for granted. We welcome all reviews and acknowledge that there are occasions when we do not get it right. Thankfully, the hundreds of 5-star client reviews reflect our team’s dedication and hard work. Property Pricing I agree that it was an error to have marketed your property at the inflated price that, Imran insisted on, as it was against the professional advice provided at the original property appraisal. We only proceeded on the understanding that Dr Nisar would be open to adjusting the price based on market feedback, which unfortunately was consistently ignored. Additionally, Dr Nisar chose not to follow our advice to tidy up the garden and refresh parts of the property, which would have significantly enhanced its appeal. Despite these challenges, we still secured an offer within 2.5% of your asking price—well within the range we originally advised. This offer was more than credible considering the property size and its location behind Unsworth Pole; however, the offer was rejected Viewings While I understand the frustration of cancelled viewings, I want to emphasise that no cancellations were initiated by our office. Viewings were cancelled by potential buyers, which, as you know, is entirely out of our control. As an estate agent, we are equally affected when viewings are cancelled, as it impacts both potential sales and our operational costs. Photography Feedback we received from the viewings highlighted two main issues: the property's presentation and its pricing. Interestingly, some viewers felt that our photos were too impressive, leading to disappointment when they saw the property in person. Whilst a competing and unprofessional agent may choose to criticise our photos, we can only showcase the property as it is. From our notes, we can see Imran not only approved the photos, but expressed he was pleased with them prior to marketing. I appreciate the opportunity to clarify these points and wish every success with any future move. Best wishes, Josh Director