My son saw a house he liked on Rightmove, so because of his work commitments, I agreed to help him sort it. It is 40years since his dad and I bought our house! Laura Parkinson has been really helpful, talking us through the process, arranged a prompt viewing and when our son wanted to make an offer was very clear and helpful about what was needed, briefing her colleagues so they were able to assist when she was not going to around for a couple of days. She has now handed us on to her colleague to see us through the next stage. So far she has ensured that a potentially fraught process has progressed very smoothly