We pride ourselves on our customer service and always appreciate feedback. In this situation we have reached out to find out more about the reviewers experience, however, we have not received a response. Upon investigation, it would appear the reviewer arrived 45 minutes late to a viewing, when our member of staff politely explained she could not wait any longer, as she had another appointment to attend, this resulted in the reviewer shouting, swearing and exhibiting behaviour that was perceived as aggressive. We will not tolerate this type of behaviour towards any member of our team and as such will have no further dealings with the reviewer.