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Streets Ahead Purley

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Streets Ahead Purley

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1.00 /5

I’ve had a terrible experience with Kristen. I understand she was on leave during a refund process. However, before she left, I updated her on the phone. Over email, she denied this information was told to her and it’s “news “ to her. I complained about poor service and she called me. she rudely said that she saw I complained but that “I’m sorting this out now aren’t I”. While she was away, I called and one of her cok workers took my details and said they will get back to me and never did. I found a place a few months back, luckily. And also received my refund after chasing for weeks. But I have never met such an incompetent team. Mistakes can happen but having an attitude is unacceptable.

review by Ish

Reply from agent

Dear Ish, Thank you for taking the time to share your experience with us. We are sorry to hear that we failed to meet your expectations and deliver the level of customer service that we strive to provide. We understand how important it is to have a positive experience and we deeply apologise for any inconvenience caused. Your feedback is valuable to us, and we would like to assure you that we take it seriously. We would like to use this opportunity to improve and ensure that similar situations do not occur in the future. We are committed to delivering exceptional customer service and experience, and your feedback will help us achieve this goal. If you would like to discuss your experience further or have any additional concerns, please reach out to us at talktous@streetsahead.info. We would be more than happy to assist and resolve any issues. Best regards, Streets Ahead