I’ve had a terrible experience with Kristen. I understand she was on leave during a refund process. However, before she left, I updated her on the phone. Over email, she denied this information was told to her and it’s “news “ to her. I complained about poor service and she called me. she rudely said that she saw I complained but that “I’m sorting this out now aren’t I”. While she was away, I called and one of her cok workers took my details and said they will get back to me and never did. I found a place a few months back, luckily. And also received my refund after chasing for weeks. But I have never met such an incompetent team. Mistakes can happen but having an attitude is unacceptable.
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936 Brighton Road, Purley, Surrey, CR8 2LP, South East, UK, CR8
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