Very little communication especially in times of need. Still waiting on the remainder of my deposit after over three months although I have been charged for a standard clean for the next tenant! Pitty it was not cleaned for when I moved in, the fridge freezer didn’t even have any doors! Anyway nobody seems to give a monkeys so will just have to keep waiting! Good luck if you get Cherelle as your property manager, hope u have a lot of hair to pull out!

I do not recommend this agent.

absolutely appaling customer service and not to be trusted looked at a property through streets ahead purlley no 43 foxley lane purley to rent from a asian lady called tia and her solicitor husband through the agents cut along story short let agreed move in date agreed landlady keeps changing mind absolitely discusting lady keeps back tracking and keeps changing mind never met such a hortible woman and agent who dont know how to neogotiate letting manager laura griffits and lettings neogotiator jodie lawson totally unprofesional and dont know what thete doing lack of experience please stay away from them arranged removal and had to cancel last minute great website rubbish service levels absolutely discusting experience

Very Unprofessional Agency, Loosing time. Very unorganised and disrespectful. They booked 20 other people at the same viewing time as me for vewing the property, and after waiting for her all of this time, we have been told that they do not have the key and the tenant is not in. Horrible experience! If there is less than one star I got to give it I never recommend it for anybody! DO NOT WASTE YOUR TIME!

Awful experience with Natalie who supposedly manages the purley office. She doesn’t do her job properly and even worse than that she’s lied to both landords and tenants. She’s let the rest of the company down!

ABSOLUTELY AWFUL EXPERIENCE !!! Beware of these DODGY people - I was ROBBED AT THE PROPERTY I was renting due to their negligence to maintain it and replace the balcony door, which the burglar has used to break into the house !! After I told them I'm moving out, they've arranged a viewing behind my back, inviting 10 people who walked around and touched my stuff - I've had a hidden CCTV recording !! At last they have arranged a check out without letting me know over the Easter Bank Holiday while I was moving out, unable to be present at it !! Then they said they will charge me for the broken balcony door that they've previously promised to fix - WHAT A LAUGH !! I wish to all the people I've dealt with within this agency to rot in hell - hope that Karma gets you and turns your life into a sick nightmare as you deserve it; people like you shouldn't have a right to breathe.

Clearly don’t vet tenants very well. I’ve had to consecutive neighbours living next door to me that have been very noisy. The second lot have been noisy every night since moving in. They won’t even discuss the second lots with me despite sending them video evidence of what’s going on. There’s more to a good tenant the their ability to pay their rent. Streets ahead are a disgrace!

If I could give it a 0 star I would ! An absolute nightmare of an agency to deal with from a tenant perspective. Right from the beginning when I rented - issues , lack of contract in place literally until 2 days before moving in I didn’t know if I actually secured the place. Head of lettings didn’t even bother to let me know what is going on, it was me constantly chasing and trying to find out what is going. The real saga started however upon vacating property. Various agents arranging viewings of the property without prior arranging with me, random viewings at 8 pm without agreeing upon. To the point when the guy who was meant to do the check out never turned up and nobody bothered to inform me. The attitude of staff there is another story , it’s almost like they’re doing you a favour ! I was told to come to their offices to drop off the keys or send it via recorded delivery (on my expense!) after being stood up by their staff. Now I’m sure getting a deposit back will turn out to be another mayhem ! Please avoid them at all cost ! Not worth the stress ...

Terrible. Do not let through them. They failed to pay the tenants deposit on time (meant to pay to me to register, did not bother, chased them for a week, finally they did themselves but late) 2nd rent is now a week late and have no idea if it has even been paid by tenant as I haven't heard from them, not very good service for rent collection I expect them to be checking on the day and letting me know if any problems. Obviously it takes a day or 2 to go from one account to another ie streets ahead to me but its been a week. Absolute shame of an agent, wish I had never used them.

Been left in this for around a 1 (been so long lost count) had 10+ property managers who only 1 ever resolved any issues. I have been very patient tenant who has done all the work myself as I don’t like to leave in a untidy messy house. After many phone calls and emails I am still waiting on a response when this ceiling will be fixed, I have 2 children under the age of 10 who have to walk under this to get anywhere in the property. I would never recommend streets ahead as a good company they can’t even keep their staff, never sort out problems only after monies and that’s it.