We bought a house in Anerley, which Streets Ahead were marketing. We found out dealings with the estate agents to be fine, but they've spoilt our opinion of the company by refusing to collect their "SOLD" sign, from the front of our house. We've phoned several times and they keep fobbing us off, hoping we'll take the sign to the tip on their behalf.

After a good start, a disappointing end. The lead agent failed to disclose full information in relation to the tenants' intentions, which resulted in our suffering a financial loss. The property manager's knowledge as to AST clauses was poor, and despite our provision of extensive guidance which caused us increased work, this was to no avail which resulted in our early termination of the services of Streets Ahead. Further, after payment of the Streets Ahead Tenancy Agreement and its execution by the parties, we were advised by Streets Ahead that the agreement for which we were charged above average price contained errors and, as it subsequently transpired, was the wrong contract for the tenants' intention. In addition, unauthorised deductions were taken from the rental monies and the issue of a statement of account was not forthcoming despite numerous requests. Further, Streets Ahead lost keys to the property which incurred additional losses in replacement locks and keys. Streets Ahead's strengths may lie in property sales, however, as letting agents and with letting commissions in the region of 9% plus, Streets Ahead demonstrated lack of value for money, lack of accountability and lack of AST knowledge. Sadly, from our experience, not an agent to be recommended for landlord assurance. Most disappointing.

The person who called me because I put an enquiry for a house, failed to 1- explain the full house details. 2- nonprofessionalism through overriding and never given a chance to share my questions/opinions about the enquired house. 3- hung up straight onto face when I shared my unavailability to view room.I felt the lady over the phone was rude and unhelpful as she presented herself to be not interested in me showing other properties- this was without even asking me. This post is to highlight the workers at Street Agents who treat the callers poorly. This was my second experience and same poor experience.

I’ve had a terrible experience with Kristen. I understand she was on leave during a refund process. However, before she left, I updated her on the phone. Over email, she denied this information was told to her and it’s “news “ to her. I complained about poor service and she called me. she rudely said that she saw I complained but that “I’m sorting this out now aren’t I”. While she was away, I called and one of her cok workers took my details and said they will get back to me and never did. I found a place a few months back, luckily. And also received my refund after chasing for weeks. But I have never met such an incompetent team. Mistakes can happen but having an attitude is unacceptable.

Worst service ever. I have rented a property from streets ahead in March 2021 and after that I have reported so many problems in the house. They didn’t reply on any problems in the house. I have sent 7-8 emails for an emergency situation but they didn’t respond.I have never recommend anyone to use streets ahead Purley letting agency.

Absolute scammers, listed a property with a set monthly rental price and then after I put down an offer they left it on a side for two days. After two days chasing around they call me back to say that there's another offer £500 on top of mine and ask if I wanna match it. A lot of landlords complaint as well, so I will recommend to stay away from that so called agency and Kristen in particular.

Rented a flat with this agency since March 2021 on moving in there were repairs to be carried out at the flat and to date no reported repairs addressed and property manager never answers calls or emails only at his convenience. My landlord refuses to carry out repairs at the property. I currently have waterlogged bedroom floor, mouldy blinds, a wardrobe door fell on my head, a faucet falling off in the bathroom and to date no repairs. I pay £1250 RENT!!!!!! Very unprofessional!!!!!!!!!NegativeResponsiveness, Quality, Professionalism, Value

Organised potential renters for my home, I specifically requested no pets, so when they did find someone suitable I was happy. This is until I found out Emily had withheld the fact the tenant had 3 dogs after contracts had been signed ('no pets' removed from contract to tenant). Wasn't happy to say the least, terrible service, it's true what they say about estate agents afterall!NegativeProfessionalism

Worst agent I have into contact to date.....a bunch of liars. Give estate agents a bad name....stay away