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Streets Ahead Purley

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

#Avoid If a property is with two agents do yourself a big favor and go with any other agent but StreetsAhead. Very bad customer services. They do not seem to understand simple requirements of property management.NegativeQuality, Professionalism

1.00 /5

NIGHTMARE EXPERIENCE - NO SUPPORT - they give us the wrong keys to get into the apartment and instead to bring the right keys, they told us 'just call a locksmith'. Time 9:00 pm, Friday. Finally when we get into the property, the apartment …

1.00 /5
21.02.2021

Horrible Customer Service Pretty sure their deleting their bad reviews would not recommend this Estate Agent title says it all. Check their trust pilot reviews for the honest opinions.

Reply from agent

Hi Coya, thanks for getting in touch. We are really sorry that you've had bad customer service. We are looking into this for you. If you have any further information, please do private message us, so we can investigate. Thanks, Rebecca

1.00 /5
30.09.2020

useless been waiting months for my toilet to be fixed come home today to my boiler not working which I've never had a gas safety certificate for absolutely rubbish communication with anyone from streetsahead a complete joke

Reply from agent

Good morning Sally, We are sorry that you’ve had issues contacting us over the weekend. We’ve spoken to our Property Maintenance Department who have said that they’ve been in touch with you and have managed to arrange a contractor appointment for tod…See more

1.00 /5
17.08.2020

This is the first time we have use Streets Ahead to move. The property is great but prior and during the move, Streets Ahead South Norwood Branch have backtracked on several things, and have essentially called us liars. We approached them with concerns personally and privately, when asked to review their services on Facebook, and received the following: Maxime (Lettings Manager) denied all conversation about an issue, Aidan (Lettings Negotiator) implied that we were lying on that topic. Furthermore a non-working key that was assured to be replaced, has now been advised that the landlord will have to sort it. To boot, we received claims that Streets Ahead was constantly in touch throughout the process. This was not the case (e.g. we had to sort the problems that their reference company had), I had to chase them, rather than them calling us, and on one occasion we found ourselves left in London on the key pick up date without being told it has been postponed. Thankfully we had not turned up with a van full of belongings on that date, it being a work day. Overall, Streets Ahead is willing to take your money and move you very quickly, but exhibits poor communication and an unwillingness to address or correct their mistakes, being very quick to shift blame onto you. I don't appreciate being called a liar when the issue had been raised prior to even placing a deposit, in person and in writing.

1.00 /5
08.08.2020

Avoid them - if a property is listed with two agents use any other agent. Simple things like telling you which power meter is yours is beyond them. Simple customer services and urgency are ignored. They will tell you they will do something and then tell you they didn’t say that - even when in writing. #AVOID

1.00 /5
08.07.2020

Very little communication especially in times of need. Still waiting on the remainder of my deposit after over three months although I have been charged for a standard clean for the next tenant! Pitty it was not cleaned for when I moved in, the fridge freezer didn’t even have any doors! Anyway nobody seems to give a monkeys so will just have to keep waiting! Good luck if you get Cherelle as your property manager, hope u have a lot of hair to pull out!

Reply from agent

Hi Katrina, We are sorry to hear that this has been your experience with our Streets Ahead Property Management Team. We always strive to do our best for our tenants and this is not how we you to feel when moving into your new home. We understand Cherelle has been in touch with you directly in response to your review and are pleased the situation has been resolved. …See more

1.00 /5

I do not recommend this agent.

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Address

936 Brighton Road, Purley, Surrey, CR8 2LP, South East, UK, CR8

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