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Parkers Reading

A selection of reviews/testimonials by highest rating
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3.00 /5

As a buyer last year with Parkers we had a mixed experience, and wouldn't trust them in the future (as buyers or sellers). The initial contact with the sales team was great, very helpful to arrange the viewings and clear/quick best offer process. But things went downhill once our offer was accepted and we moved to the negotiation team. Poor communication about how things were progressing with the sellers, and absolutely nothing happened over the 2 months summer holiday when they knew our MIP was expiring early October. This was at the time when interest rates were rapidly increasing, and we told Parkers with months notice that should we lose our mortgage offer, we would have to lower our offer on the house. They were very dismissive, arguing that the housing market was doing very well, was still a seller market despite the skyrocketing interest rates, and that the sellers wouldn't accept our lower offer. In the end the top of the chain pulled out because things were so slow, our lower offer was rejected immediately (they laughed at us on the phone) so we pulled out and found another house 2 days later. Parkers called us a few days later to say the sellers would consider dropping 20k on the price, which we rejected since we had already found something else. They did manage to sell but completed more than a year (!) after we completed our own purchase. They dropped the price twice, probably selling 25-50k under our initial offer. We can understand the sellers choice, but really Parkers attitude was ridiculous. It was obvious that all buyers were going to be affected by the mortgage rates increase, and their advice to the sellers were really poor.

Reply from agent

Thank you for taking the time to share your experience as we aim to constantly improve our customer service. We understand the frustration you encountered due to the extended timeline of your property transaction. Unfortunately, this delay was primarily a result of the complexities within the extensive chain, involving various links and parties. However, we were reliant on receiving information from other agents and parties involved, which unfortunately lay beyond our control. This situation led to a regrettable delay. We appreciate your feedback regarding communication and handling during the fluctuating interest rates. We apologise if our responses seemed dismissive. If you have any additional comments or concerns, please do not hesitate to reach out - 0118 957 5455

Contact details
Sales Phone:

01189 575455

Lettings Phone:

01189 575455

Opening hours
Monday-Friday: 09:00 - 18:00 Saturday: 09:00 - 16:00
Address

11-12 Market Place, Reading, Berkshire, RG1 2EG, UK, RG1

Property is our passion and Parkers have been selling and renting homes in Reading and beyond for over 60 years. With coverage across Berkshire, Oxfordshire, Hampshire, Wiltshire and Gloucestershire we can offer you the very best of services whether you are looking to buy, sell or rent. We are an independently owned estate agency franchise serving the Reading area since 1999. The Franchise Group extends to nearly 400 offices operating under 6 established brand names nationwide. Our main areas of business are residential sales and lettings, property management, financial services and land & new homes.

Our team

Reading Office

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Tenancy Deposit Scheme
rightmove
Zoopla

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