Totally agree with Kyle's previous comments. Also, I have to add that this is an agency which does not care at all about the tenants but trying to get money from everything without a simple explanation. About the staff: rude, unprofessional and unkind, who are proud of charge you £150 for a check-out fee, get into your property without letting you know with at least 24-hours notice in advance (that happened 2 times when they were showing the property to be rented, who knows how many times it occurred and I was not aware of), being annoying on your tnenacy checking every 2 months that the property is in good conditions, charging you £30 for a reference, charging almost £100 for a 'professional cleaning' which never was held at the end of a tenancy contract. Proud of leaving bird's poo on the balcony's floor, black mould in the shower and uncleaned oven, but when the check out is done by another unprofessional third party company, they found the minimum detail to charge you the double of what it cost to rip you off at the end. An agency proud of not let you talk on the phone when asking for returning your deposit which took almost one month to be returned after the landlord could not reply a simple email sent by an unhelpful property manager who does not consider at all the conditions which I received the flat where I moved in one year ago, disgusting. Yep, very proud. The worst agency I dealt with so far in my entire life as a tenant. Please avoid Parkers Reading Letting Agency at all cost.