Was a tenant with Parkers for a number of years. Avoid this company at all cost. The property was let to us in a horrific state and the property manager failed to respond on a number of occasions. When the property moved from Samuel James to Parkers, they lost the keys on the move over and we had to arrange getting the keys cut to give to them at our own expense. They did not replace the lock after losing the keys, putting us in a huge security risk. When we moved into the property, there was a faulty electric lock in place which meant the front door did not lock, this meant my contents insurance was invalid. After phoning and emailing about the issue for months, they reluctantly agreed to change the lock, however, the new lock left a large hole in the front door which was covered with gaffa tape. This left us at risk of burglary. On moving in the shower was running hot and cold, a common fault in cheap electric showers. When I first contacted, the Property Manager ignored this, when she eventually responded, after a number of emails and phone calls, she said it was simply the shower head. This was not the case and for two years, almost the duration of our tenancy, we had a shower that run between ice cold and scalding hot, it was only when it spat limescale at us that Parkers responded. During the pandemic, when a 20+ year old oven tripped the electric and left us with no electric, Parkers said that 'I was not a priority' and therefore didn't need an emergency electric. I had to disconnect the oven to get the electric back and when I said they were leaving me without an oven and any means to cook food for over three days, they ignored me. I had to ask the engineer's company who were booking the engineer to check the oven if they had anything. By luck, she had one portable hob left, however, if she didn't have this, I would have had no means to cook a hot meal on for 3 days. During the COVID-19 pandemic, Parkers failed to follow their own guidelines and staff attended with no PPE including no face masks or sanitiser, putting me at risk. In a complaint, the Managing Director did not wish to comment, nor did they answer any of the complaints raised. They left us with a shower that ran between scalding hot and freezing cold and spat limescale at us, a fridge that would freeze food and a washing machine that flooded the kitchen when put on a 60 cycle. The company is an absolute shambles, and with lack of any clear direction. The Managing Director didn't even acknowledge my complaint and when I did, I received a poorly communicated email. When looking for rental accommodation, avoid Parkers at all costs, their staff do not care about paying clients. Look elsewhere and save yourself the bother. I have provided images of the poor state of the property when let to us, and the poorly written response of the Managing Director. Avoid this company at all costs. Find yourself a professional company.NegativeResponsiveness, Quality, Professionalism, Value